These are our terms of trade: a description of how we expect to conduct our relationship with you. We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. What we do want is what is best for both parties, now and in the future.
- What do both parties agree to do?
- Text content
- Technical support
- Changes and revisions
- Company guidelines
- Acceptance of quote
- Late payments
- Liability for products
- Risk and insurance
*You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
*Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.
Unless otherwise agreed, the responsibility for your website’s written content lies with you. By default, we will endeavour to proof all text provided to ensure there are no issues with spelling or grammar.
We like to make sure you’re happy and everything related to your website is working well, including your hosting and emails. If there is ever an issue, we’ll be happy to hear the problem and see what we can do. If it’s something we can fix, great! But if not, we’ll point you in the direction of someone who can.
7. Changes and revisions
Creating a product you’re happy with is going to involve some dialogue between ourselves and you. When creating a site from scratch it can be hard to know exactly what you’re after, which is why we give you up to three revision periods to make sure you end up with what you want.
We’ll start by talking to you about what you want, what colours, shapes and visuals you’re after – basically what you want the site to look like and do. Then we’ll go away and build it, or enough of it to give you an idea of what it looks like.
That’s when your first revision comes in. You say what you like, what you don’t like, and suggest any changes. We’ll go away, make them happen, present it to you again, take on board your suggestions, and make those further changes.
In the situation we’re creating a website for you, and you belong to a larger parent company, it is your responsibility to ensure all aspects of the design meet your parent company’s guidelines. We think three revision periods gives you plenty of time to communicate those to us. Tailgunner Web & Communications is not liable for any completed work that doesn’t meet such guidelines.
We understand that sometimes what you thought you wanted doesn’t turn out to be what you like. We’re also aware your needs and requirements change, and it’s possible we’ll have to re-think the agreed quote mid-process. Should this occur, we’d be happy to develop a new quote for you, of course factoring in whatever work we have already done.
We’re happy to maintain your website for you – after all, we know the ins and outs of your site better than anyone. If, after the design process is complete, you decide you’d like further changes, or just ongoing maintenance, we’re happy to provide this at a rate of $75 (+GST) an hour. We’re also happy to provide a time-schedule for any work we do, so you know exactly what we’ve been up to.
11. Acceptance of quote
When the website is completed, you will own the website.
We take pride in our work and love to show it off, so we reserve the right, with your permission, to claim authorship of your website, and to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.
Before starting the project, we require a 50 percent deposit of the quoted price. We’re happy to wait for the rest until you’re entirely happy with the website before you make a payment.
We consider the website to be complete when we send you an invoice for the work we’ve done. After that we are happy to continue to make further changes, at an hourly rate of $80 (+GST).
We know that sometimes cashflow can be a problem, and that things can go wrong, but we’re an understanding bunch, so happy to discuss monthly payment options for paying your invoice. However, once an invoice is 30 days overdue, we reserve the right to add a late payment of 7.5% of the invoice total. Should it get to 60 days overdue, we reserve the right to add an additional late payment of 10% of the invoice total.
Upon completion, you’ll have 30 days in which to identify any errors or omissions in our work which we will correct, after which time you accept the work as being free from error.
16. Risk and insurance
You are responsible for keeping a copy of completed work. We are not responsible for any work lost by you or other web hosts.